F.A.Q

Sell my device

For each and every cell phone we receive, $1 is donated to the Breakfast Club of Canada. Every donation helps one Canadian child get a healthy, balanced breakfast before going to school (1 unit = 1 breakfast).
No. Any counterfeit or stolen device we receive would be automatically sent to the authorities.
An unlocked wireless device will work with a SIM card from any wireless provider.

To find out if your device is unlocked:
  1. Turn off your device.
  2. Locate your device’s SIM card slot.
  3. Get a different SIM card (e.g., a friend or family member’s).
  4. Insert it into your device.
  5. Turn your device’s power back on.


If it works normally and you can make a call, it means your device is unlocked. If it says « Sim card not valid », « restricted » or « contact service provider » then your device is NOT unlocked.

NOTE: Fido = Rogers = Chat-R; Telus = Koodo; Bell = Virgin. e.g. If your iPhone works with Bell and Virgin Mobile SIM cards, it does not mean that it’s unlocked.
We are a Canadian reCommerce trade-in company that buys used electronic devices, such as cell phones, for cash.  We offer a comprehensive and secure web platform that easily allows anyone to sell their devices in less than 30 seconds. We also offer personalized services for businesses as well as fundraising campaigns.
To unlock your device, you must call the customer service of your phone provider at: *611. Ask for an unlock of the device and follow their instructions. In addition, note that this procedure is free since the application of the CRTC law in December 2017.
Quotes are valid for thirty (30) days. If your device arrives after this period, we would be pleased to accept it, however we will contact you and we might need to slightly revise your offer in accordance with changes in the market price.
If you are selling another device that has value,  you can include your no-value device in the same package and we will have it recycled responsibly at no cost. If this is not a possibility, you can find the closest drop-off location of our nationwide partner here.
The Free Shipping Kits can contain up to two (2) devices. The Free Shipping Labels can contain up to ten (10) devices. If you wish you have more than 10 devices, please click here to visit our “For Business” section and obtain a custom shipping label.
Yes, but you have to be an organization or company. Please contact us here and we will help you.
For iPhone: Open the Settings app > General > About > Model. You now see something like: MKU72VC/A. Enter that on Google to find the regular model name.

For Android: Go to Settings > About Device > Model Number. You now see something like (SGH-t900W, D852, VX6780). Enter that on Google to find the regular model name
OR

Remove both back and battery. On the phone itself, you will find a sticker with barcodes and various numbers. Look for the model number on this sticker

Send my device

From the device:
  1. Go to “Settings”
  2. Select “Account”
  3. Click on your account and delete it
From your computer:
  1. Go to: android.com/devicemanager
  2. Sign in using your Gmail account
  3. To select the device, click the arrow next to the device name
  4. Select “Erase or “Lock & Erase”
From the device:
  1. Go to “Settings”
  2. Select “Account”
  3. Click on your account and delete it
From your computer:
  1. Go to: android.com/devicemanager
  2. Sign in using your Gmail account
  3. To select the device, click the arrow next to the device name
  4. Select “Erase or “Lock & Erase”
From the device:
  1. Go to “Settings”
  2. Select “Account”
  3. Click on your account and delete it
From your computer:
  1. Go to: android.com/devicemanager
  2. Sign in using your Gmail account
  3. To select the device, click the arrow next to the device name
  4. Select “Erase or “Lock & Erase”
Depending on where you are located, it takes 1-5 business days for your device to reach our offices. We use the “Expedited Parcel” service from Canada Post which is traceable and insured.
For iPhone: Open the Settings app > General > Reset > Erase All Content and Settings.

For Android: Go to Settings > Backup & reset > Factory data reset and then tap Reset phone.

For BlackBerry: Go to Options > Security > Security Wipe.

How to : Turn off the anti-theft feature on your device

You can turn off the anti-theft feature by turning off BlackBerry Protect directly on your device.. You must enter your BlackBerry ID to confirm that you want to turn off BlackBerry Protect.
  1. On the home screen, swipe down from the top of the screen.
  2. Tap   Settings > BlackBerry Protect.
  3. Turn off the BlackBerry Protect switch.
  4. Enter your BlackBerry ID.
 

How to : Remotely turn off the anti-theft feature using your computer

You can turn off the anti-theft feature by removing your device from your BlackBerry Protect account.
  1. On a computer, go to http://protect.blackberry.com.
  2. Sign in with your BlackBerry ID.
  3. Click Manage Devices.
  4. Click the device that you want to remove.
  5. Click Remove Device.
The shipment of your device is completely FREE. We use the Expedited Canada Post service which comes with a tracking number and an insurance against loss/damage.
You have two (2) options:
  1. The Free Prepaid Shipping Kit is a custom-made box for your devices directly sent to your home. Pack your devices in the box and mail it for free at any Canada Post mailbox or postal office.
  2. The second option is to print a Free Prepaid Shipping Label that we provide via email, and paste that label to your own shipping box. Make sure that the devices are well protected, and mail it at any Canada Post mailbox or postal office.
How to remove iCloud on the device:

To deactivate iCloud on an Apple device: go to (1) “Settings” (2) “iCloud” (3) “Sign Out” (4) type your password when asked.

How to remotely remove iCloud with my computer:

Using a desktop or laptop computer, go to iCloud.com and sign in to your account with your Apple ID and password. Use the same Apple ID and password linked to the phone you’re selling.
  • Click “Find my iPhone”
  • Select “All devices” on the top bar
  • Select the device you’re selling
  • Select “Erase iPhone” and don’t enter a phone # or a message.
  • When it is erased, select “Remove from account”
You need to include:
  • The device
  • The battery
If you have the cable or other accessories, you are most welcome to include them, however, their inclusion will not increase your offer.
Yes. We accept broken and defective devices. There is three (3) different levels: Minor problem, Broken Glass, Major problem.
Shipping Label: It can take up to one (1) business day to reach your email inbox and sometimes ends up in your “spam” or “junk” folder, so be sure to verify them.

Shipping Kit: It can take up to four (4) business days to reach your place.


If you still can’t find it, please email us or call us toll-free +1 (855) 434-9969 and one of our agents will be happy to assist you.
Yes. The shipment is traceable and insured against lost and damage with Canada Post.

Follow the transaction

Currently, every phone that we buy is distributed via our qualified partners who specialize in reselling and collecting phones. If you wish to become one of these partners, please fill up the “Become a buyer” form.
It takes an average of ten (10) business days for a return.
The first thing our teams do when receiving a device is ensure that all personal data is destroyed. We use sophisticated data destruction mechanisms provided by the requisite brand (Apple, Samsung, LG, etc.). We provide data destruction certificates on-demand at no cost.

SIM cards are destroyed, and memory cards (SD Card) are completely erased and reformatted.
You are paid via the payment method of your choice within 48 business hours following the reception of your device. This allows our team to verify the complete functionality of your device.
If we need to revise your offer we will send you an email immediately. This can happen when the model received by one of our teams differs from what was initially listed, OR when the physical condition of the phone does not match the listed description. A revised offer can be both higher or lower than the initial offer. You have up to seven (7) days to accept or refuse your revised offer. If you refuse the offer, we will send back your device at your expense. PS: If one or many devices receive a offer that is $0, the phone(s) will be automatically recycled and no return will be possible.
You can choose between the following options:
It depends on the status of the transaction. Please contact our customer service here to find out if it’s possible to cancel your transaction.

For Business

Not for the moment but we are working hard to expand this service to others areas. However, if you live outside these areas, we offer a free insured and traceable express shipping label for you to send us your phones. Once inspected, you’ll receive a detailed summary of the phones and be paid via the method of your choice: Check, Paypal or Interac e-Transfer. Click here for more information.
Yes. There is no minimal or maximal amount of phones we will buy.
This service is completely free. Click here to book an appointment.

*If you are located outside of the Greater Montreal area, we offer a free and fast shipping service. Simply print our prepaid Canada Post label, and your shipment will be insured and traceable by a tracking number. We receive your devices, inspect them at our offices, and instantly pay you according to the method chosen (Paypal, Interac e-Transfer or Standard check). This process takes between 2-8 business days (Shipping, Verification, Payment).

Fundraising Campaign

Applying for a uRecell fundraising campaign is simple and open to all. Fill out this simple application form and a member of our team will get in touch with you within 48h.
Any individual, school, sport team or organized group in Canada willing to collect money.
It’s completely free. We provide you with all the required materials to promote and organize your campaign.
There is no minimum. We are happy to work with individuals and any size of school, sport team or organized group in Canada willing to collect money.